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The Returnista source is currently in beta. Ask your Eyk contact person for access.
Connect Returnista to Eyk to collect your returns, their reasons and their outcomes.

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What Eyk builds from this data

Eyk copies what happens after checkout into your own BigQuery project: shipments, returns and stock. BigQuery is the data warehouse Eyk sets up for you. Data from all your warehouses and returns platforms lands in the same tables. In Canvas and Alvin AI, these tables show up as Returns, Logistics, Stock and Stock Locations. Eyk links each return and shipment to its order from your store platform, so connect that too. To open your BigQuery project, click Google BigQuery at the bottom of the Eyk sidebar. Returnista sends returns only, so it fills fact_return_items.

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Before you start

You need:
  • The Account admin role in the Returnista Merchant App.
  • Access to the Sources page in Eyk.
Setup has two parts. First you copy your Account ID and create an API key in Returnista. Then you enter both in Eyk.

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Part 1: Get your Account ID and API key from Returnista

1

Open Account settings

In the Returnista Merchant App, open Account settings.
2

Copy your Account ID

Copy the Account ID from the account overview. You need it in Part 2.
3

Create an API key

Open the API keys tab and click Create API key.
4

Copy the API key

Copy the key right away. You need it in Part 2.
Returnista shows the key only once. If you lose it, create a new key.

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Part 2: Add the source in Eyk

1

Open the source library

In Eyk, go to Sources and click Add new source.
2

Select Returnista

In the Data source library, click Add next to Returnista.
3

Enter your account details

Enter the Account ID under Account ID and the key under API key.
Returnista source form in Eyk with the Account ID and API key fields
4

Add the source

Click Add source.

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Check it worked

In Eyk, go to Sources. Returnista is in the list with the text Your data source is connected. Eyk updates your BigQuery tables every night.

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Troubleshooting

Open the Returnista source in Eyk and check the Account ID and API key. If the key no longer works, create a new key in Returnista and enter it there.