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To set-up server-side tracking for your store, a new user for Eyk will need to be added in the Firmhouse project. We’ve written down the steps to take below.

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Create a new Firmhouse user for Eyk

🤝 We’re here to help! Know that the Eyk team is available for hands-on support to guide you to a fully first-party tracking setup
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Step 1: go to the team members page

In your Firmhouse project, click on Team members, located under Settings in the menu on your left side
Firmhouse settings menu with Team members highlighted
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Step 2: send invite

Click on the Invite new member button in the top-right corner. A pop-up will open. Please enter the email address tracking@eykdata.com and click Invite
Firmhouse invite new member pop-up with the email field and Invite button
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Step 3: notify your Eyk contact

You will now a screen similar to the one below. Please let your contact person at Eyk know that the invite has been sent. After the Eyk team accepts the invite continue with step 4 below 👇
Firmhouse team members page showing the pending invite
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Step 4: change role to project manager

When the Eyk team has accepted the invite, the role of the tracking@eykdata.com user should be changed. Click on the Edit button to open the pop-up. Then select role Project manager and click Save changes to save
Firmhouse team members page with the Edit button for the tracking@eykdata.com user
Firmhouse edit member pop-up with the Project manager role selected
All done ✅